Return Restrictions

Due to final clearance, hygiene concerns, and suppliers' requests, certain items and brands are non-exchangeable, non-returnable, and non-refundable. Kindly double check the items you wish to return do not fall under this list:

• Beauty Products

• Earrings

• Essentials

• Gift cards

• Lingerie

• Swimwear

• Underwear

• Bulky Items (more than 50cm dimension on each side, and more than 10KG in weight)

In addition:

• All items tagged as Cross Listed are not eligible for exchange.

• All items from supplier DSM Grup Trendyol are not eligible for exchange.

• Items & brands that were purchased under a campaign/sale that indicates the products to be Non-Exchangeable & Non-Refundable cannot be returned

• Swimwear items from specific brands will now be accepted for refund or exchange if returned with the original hygiene sticker.

• Bulky items that are Incorrect/defective/Damaged upon receiving, should be reported with photos/video of the item within 7 days to consider for return

• Orders shipped from Singapore (SG) to the Philippines (PH) are not eligible for returns or exchanges; affected items will be labeled “Return restrictions apply”.

We now accept returns for swimwear items from specific brands below. Swimwear items from these brands are packed with hygiene stickers. Please make sure that these are still intact when you return them, otherwise, it might get rejected.

• Abercrombie & Fitch

• Billabong

• Cotton On

• Cotton On Body

• Dorina

• Envie de Fraise

• Factorie

• Hollister

• Ichi

• Jack Wills

• Jojo Maman Bebe

• Junarose

• LipsyLost Ink

• Malibu Beachwear

• !Solid

• Mama.licious

• Mango

• Misguided

• Monoloco

• Penti

• Piha

• Pink N’ Proper

• Ripe Maternity

• River Island

• Seafolly

• Selected Homme

• South Beach

• Superdry

• Trendyol

• Vero Moda

• Y.A.S.

• Yshey