Best Price Guaranteed Campaign

WE COVERED YOU WITH THE BEST PRICE GUARANTEED SERVICE IN ZALORA!

Starting February 26, 2024, we are introducing a new feature that ensures you get the best price for your favorite items: we will repay the price difference you found on other platforms as cashback that you can use for your next purchases!

HOW TO USE BEST PRICE GUARANTEED FEATURE?

• You placed an order with ZALORA and found that another platform offers a lower price on the same item

• You fill out the Price Check From and fulfilled all the requirements 24 hours after you have placed your order in ZALORA

• Approval period for your submission. Note that you need to submit the form by 24 hours at the latest after you placed your order

• Once your request has been approved, you will receive the price difference through cashback into your ZALORA account up to 45 days at the latest after your request has been approved.

Please read the FAQs below to know more the requirement of the service:

What is the number of days customers have to notify ZALORA of any pricing differentials?

Customers have up to 72-hour from the order date of the submitted product. Customers may submit a Price Check Form here. Please take note of the following periods as well:

Price Differential Period: The 24-hour period refers to the window in which we would accept pricing differences. Flash sales on external platforms will not be considered.

E.g. If you makes a purchase on 10th Jan 10am, we will only consider claims if the external prices were lower before 11th Jan 10am.

Submission Period: The 72-hour period referring to the window in which a customer has to submit their price difference claim.

Reimbursement Period: The 45-day period referring to the window in which Zalora has to reimburse the difference to customers.

How can customers notify ZALORA of any price differentials? What information is required to substantiate their claim?

Customers will have to submit a Price Check Form with the following information:

1. Email and Order Number

2. External Platform Name

   • This will be limited to ZALORA's selected list of competitors

3. Zalora Product URL

4. External Product URL

5. Zalora PDV screenshot

   • Product Name, Price, SKU, Product Size and Availability, Clear indication of time and date (computer date and time)

6. External PDV screenshot

   • Product Name, Price, Brand / Seller Name, Product Size and Availability, Clear indication of time and date (computer date and time)

7. Price difference between the Zalora and the external platform

   • Price difference is on both Zalora's and external platform's PDV only (not on checkout page, any other calculations / screenshots will not be considered)