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Will my order be canceled if I missed the delivery?
Will my order be canceled if I missed the delivery?
Our courier will always make two to three active attempts to deliver your order. (2-Ninjavan, 3-J&T)
Once all those attempts failed, however, the rider will return your package to ZALORA and, unfortunately, your order will be canceled.
What if it was a rider’s issue that caused the unsuccessful delivery attempt?
What if it was a rider’s issue that caused the unsuccessful delivery attempt?
It will not be counted as an active delivery attempt.
Can I request for a specific date for my delivery?
Can I request for a specific date for my delivery?
Unfortunately, we do not offer an option to choose a specific delivery time and date.
What if I’m not at the address when the rider arrives for delivery?
What if I’m not at the address when the rider arrives for delivery?
Our rider will send a message to inform you and will reschedule the delivery within the next 2 working days.
Can someone else accept / receive my order?
Can someone else accept / receive my order?
If you won't be around to personally receive your order, you can also authorize someone else to receive your packages for you. Just leave them with an authorization letter and a copy of your valid ID!
Can I still request to redeliver my order after all the delivery attempts failed?
Can I still request to redeliver my order after all the delivery attempts failed?
Unfortunately, no. Once the package is back at our warehouse, if your order was prepaid (credit card, PayPal, Wallet Credit, Gcash), ZALORA will immediately issue a refund based on the mode of payment used. (Reversal for Credit Card/Paypal, Grabpay or GCashand refund the credit back via ZALORA wallet/Gcash).
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