Delivery and Shipping Details

At ZALORA, we team up with trusted riders and delivery partners to make sure your orders arrive safely and on time. To keep your deliveries secure, always ask to see the rider’s ID and check your package for any signs of tampering before you pay, especially if you’re using Cash on Delivery. 

For fast and reliable service across the Philippines, we use J&T Express, and for pick-ups or returns in NCR, we also work with 2GO. If your order is coming from overseas, our delivery partners include Janio, NinjaVan, and SF Express.

ZALORA thrives to make the best fashion available to all customers in the Philippines. However, some specific geographical and logistical limitations prevent our team from delivering this fashion experience in certain areas.

To check whether your preferred delivery address is non-serviceable, simply check the areas below.

Areas in Luzon

Province: Abra

• Bangued: Agtangao, Angad, Banacao, Bangbangar, Cosili West (Buaya), Dangdangla, Lingtan, Lipcan, Lubong, Macarcarmay, Macray, Malita, Maoay, Palao, Patucannay, Sagap, San Antonio, Santa Rosa, Sao-atan, Sappaac, Tablac (Calot), Zone 1 Pob. (Nalasin), Zone 2 Pob. (Consiliman), Zone 3 Pob. (Lalaud), Zone 4 Pob. (Town Proper), Zone 5 Pob. (Bo. Barikir), Zone 7 Pob. (Baliling)

• Boliney: Dao-angan, Kilong-Olao, Poblacion (Boliney)

• Bucay: Abang, Bangbangcag, Bangcagan, Banglolao, Bugbog, Calao, Dugong, Labon, Layugan, Madalipay, North Poblacion, Pagala, Pakiling, Palaquio, Patoc, Quimloong, Salnec, San Miguel, Siblong, South Poblacion, Tabiog

• Bucloc: Ducligan, Labaan, Lamao (Pob.), Lingay

• Daguioman: Cabaruyan, Pikek

• Danglas: Abaquid, Cabaruan, Caupasan (Pob.), Danglas, Nagaparan, Padangitan, Pangal

• Dolores: Bayaan, Cabaroan, Calumbaya, Cardona, Isit, Kimmalaba, Libtec, Lub-lubba, Mudiit, Pacac, Salucag, Talogtog, Taping

• La Paz: Benben (Bonbon), Bulbulala, Buli, Canan (Gapan), Liguis, Malabbaga

• Lagangilang: Balais, Cayapa, Dalaguisen, Lagben, Laguiben, Nagtipulan, Nagtupacan, Pawa, Poblacion, Presentar, San Isidro, Tagodtod, Taping

• Lagayan: Collago, Pang-ot, Poblacion, Pulot

• Langiden: Dalayap (Nalaas)

• Luba: Ampalioc, Gayaman, Lul-luno, Luzong, Nagbukel-Tuquipa, Poblacion, Sabnangan

• Malibcong: Lat-ey, Malibcong (Pob.)

• Manabo: Ayyeng (Pob.), Catacdegan Nuevo, Catacdegan Viejo, Luzong, San Jose Norte, San Jose Sur, San Juan Norte, San Juan Sur, San Ramon East, San Ramon West, Santo Tomas

• Penarrubia: Dumayco, Lusuac, Malamsit (Pau-Malamsit), Namarabar, Patiao, Poblacion, Riang (Tiang), Santa Rosa, Tattawa

• Pidigan: Alinaya, Arab, Garreta, Immuli, Laskig, Monggoc, Naguirayan, Pamutic, Pangtud, Poblacion East, Poblacion West, San Diego, Sulbec, Suyo (Malidong), Yuyeng

• Pilar: Bolbolo, Brookside, Dalit, Dintan, Gapang, Kinabiti, Maliplipit, Nagcanasan, Nanangduan, Narnara, Ocup, Pang-ot, Patad, Poblacion, San Juan East, San Juan West, South Balioag, Tikitik, Villavieja

• Sallapadan: Bazar, Bilabila, Gangal (Pob.), Naguilian, Saccaang

• San Isidro: Dalimag, Langbaban, Manayday, Pantoc, Poblacion, Sabtan-olo, Tangbao

Province: Albay

• Rapu-Rapu: Bagaobawan, Batan, Bilbao, Binosawan, Buenavista, Calanaga, Caracaran, Carogcog, Dap-dap, Gaba, Galicia, Guadalupe, Hamorawon, Lagundi, Liguan, Linao, Malobago, Mananao, Mancao, Manila, Masaga, Morocborocan, Nagcalsot, Pagcolbon, Poblacion, Sagrada, San Ramon, Santa Barbara, Tinocawan, Tinopan, Viga, Villahermosa

Province: Batanes

• Basco: Chanarian, Ihubok I (Kaychanarianan), Ihubok II (Kayvaluganan), Kayhuvokan, San Antonio, San Joaquin

• Itbayat: Raele, San Rafael (Idiang), Santa Lucia (Kauhauhasan), Santa Maria (Marapuy), Santa Rosa (Kaynatuan)

• Ivana: Radiwan, Salagao, San Vicente (Igang), Tuhel (Pob.)

• Mahatao: Hanib, Kaumbakan, Panatayan, Uvoy (Pob.)

• Sabtang: Chavayan, Malakdang (Pob.), Nakanmuan, Savidug, Sinakan (Pob.), Sumnanga

• Uyugan: Imnajbu, Itbud, Kayuganan (Pob.), Kayvaluganan (Pob.)

Province: Cagayan

• Calayan: Babuyan Claro, Balatubat, Cabudadan, Centro II, Dadao, Dalupiri, Dibay, Dilam, Magsidel, Minabel, Naguilian, Poblacion

Province: Isabela

• Divilacan: Bicobian, Dibulos, Dicambangan, Dicaroyan, Dicatian, Dilakit, Dimapnat, Dimapula (Pob.), Dimasalansan, Dipudo, Ditarum, Sapinit

• Maconacon: Aplaya, Canadam, Diana, Eleonor (Pob.), Fely (Pob.), Lita (Pob.), Malasin, Minanga, Reina Mercedes, Santa Marina (Dianggo)

• Palanan: Alomanay, Bisag, Culasi, Dialaoyao, Dicabisagan East (Pob.), Dicabisagan West (Pob.), Dicadyuan, Diddadungan, Didiyan, Dimalicu-licu, Dimasari, Dimatican, Maligaya, Marikit, San Isidro, Santa Jacinta, Villa Robles

Province: Nueva Ecija

• Lupao: Palo

Province: Romblon

• Banton: Balogo, Banice, Hambi-an, Lagang, Libtong, Mainit, Nabalay, Nasunogan, Poblacion, Sibay, Tan-Ag, Toctoc, Togbongan, Togong, Tumalum, Tungonan, Yabawon

• Concepcion: Bachawan, Calabasahan, Dalajican, Masadya, Masudsud, Poblacion, Sampong, San Pedro (Agbatang), San Vicente

• Corcuera: Alegria, Ambulong, Colongcolong, Gobon, Guintiguiban, Ilijan, Labnig, Mabini, Mahaba, Mangansag, Poblacion, San Agustin, San Roque, San Vicente, Tacasan

• San Jose: Busay, Combot, Lanas, Pinamihagan, Poblacion (Agcogon)

Areas in Visayas

Province: Antique

• Caluya: Alegria, Bacong, Banago, Bonbon, Dawis, Dionela, Harigue, Hininga-an, Imba, Masanag, Poblacion, Sabang, Salamento, Semirara, Sibato, Sibay, Sibolo, Tinogboc

Province: Eastern Samar

• General MacArthur: Tikling

• Maydolong: Tugas

Province: Negros Occidental

• San Enrique: Bagonawa, Baliwagan, Batuan, Guintorilan, Nayon, Poblacion

Province: Palawan

• Agutaya: Abagat (Pob.), Algeciras, Bangcal (Pob.), Cambian (Pob.), Concepcion, Diit, Maracanao, Matarawis, Villafria, Villasol

• Araceli: Balogo, Dagman, Dalayawon, Lumacad, Madoldolon, Mauringuen, Osmeña, Poblacion (Centro), San Jose De Oro, Santo Niño, Taloto, Tinintinan, Tudela (Calandagan)

• Balabac: Agutayan, Bancalaan, Bugsuk (New Cagayancillo), Catagupan, Indalawan, Malaking Ilog, Mangsee, Melville, Pandanan, Pasig, Poblacion I, Poblacion II, Poblacion III, Poblacion IV, Poblacion V, Poblacion VI, Rabor, Ramos, Salang, Sebaring

• Busuanga: Maglalambay, Panlaitan

• Cagayancillo: Bantayan (Pob.), Calsada (Pob.), Convento (Pob.), Lipot North (Pob.), Lipot South (Pob.), Magsaysay, Mampio, Nusa, Santa Cruz, Tacas (Pob.), Talaga, Wahig (Pob.)

• Coron: Banuang Daan, Bulalacao, Cabugao, Tara

• Cuyo: Balading, Bangcal (Pob.), Cabigsing (Pob.), Caburian, Caponayan, Catadman (Pob.), Funda, Lagaoriao (Pob.), Lubid, Lungsod (Pob.), Manamoc, Maringian, Pawa, San Carlos, Suba, Tenga-tenga (Pob.), Tocadan (Pob.)

• Dumaran: Bacao, Bohol, Calasag, Capayas, Catep, Culasian, Danleg, Dumaran (Pob.), Ilian, Itangil, Magsaysay, San Juan, Santa Maria, Santa Teresita, Santo Tomas, Tanatanaon

• Kalayaan: Pag-Asa (Pob.)

• Linapacan: Barangonan (Iloc), Cabunlawan, Calibangbangan, Decabaitot, Maroyogroyog, Nangalao, New Culaylayan, Pical, San Miguel (Pob.), San Nicolas

• Magsaysay: Alcoba, Balaguen, Canipo, Cocoro, Danawan (Pob.), Emilod, Igabas, Lacaren, Los Angeles, Lucbuan, Rizal

• Roxas: Barangay VI Pob. (Johnson Island)

• Taytay: Batas, Beton, Casian, Debangan, Depla, Meytegued, Paly (Paly Island), Tumbod

Areas in Mindanao

Province: Agusan del Norte

• Butuan City: MJ Santos

Province: Davao del Norte

• Island Garden City of Samal: Tagbaobo

Province: Lanao del Norte

• Kapatagan: Quarry

Province: Maguindanao

• Mamasapano: Bagumbong, Dabenayan, Daladap, Dasikil, Liab, Libutan, Lusay, Mamasapano, Manongkaling, Pidsandawan, Pimbalakan, Sapakan, Tuka, Tukanalipao

• Shariff Saydona Mustapha: Pusao

Province: Surigao del Norte

• San Francisco: Abad Santos, Alegria, Bailan, Garcia, Libertad, Mabini, Mabuhay (Pob.), Magsaysay, Rizal, T. Arlan (Pob.), Tangbo

Province: Zamboanga del Sur

• Zamboanga City: Abong-abong

If your order includes a mix of items, such as Sold by ZALORA (local), Sold by ZALORA (international), and Sold by Sellers, these products may come from different locations and have different delivery times. That’s why you might receive your items in separate packages and on different days. 

Sometimes, if you place two or more orders close together and the items are coming from the same warehouse, our system may combine them into a single package. This depends on the order status and timing, and is handled automatically.

When you place an order with ZALORA, your package goes through several stages before it reaches you. Here’s a simple guide to help you understand the different delivery statuses you might see when tracking your order.

Important! 

After you place an order, you’ll receive an Order Acknowledgement email. Please note, this email does not mean your order has been accepted yet. Your order is only officially accepted once you receive the Order Shipped email.

Order Statuses Explained

Verification & Processing

• Verification Pending: Your order is waiting for Finance verification.

• Verification in Process: Finance is currently verifying your order.

• Check In Progress: Your order is undergoing finance checks.

• Checked: Your order has passed finance verification and will be sent to our warehouse.

• Order Receiving: Your order has reached our warehouse and will be prepared soon.

• Order Processing / Processed: Your order is being picked and packed.

Shipping & Delivery

• Shipped: Your order has been scheduled for delivery.

• In Delivery / Out for Delivery: Your order is on its way to you today. Get ready!

• Delivered: Your order has been delivered. Enjoy your purchase!

Returns & Refunds

• Refund Being Processed: We’ve received your returned parcel and are preparing your refund.

• Refunded: Your refund has been credited to your original payment method or Wallet Credit.

• Order Closed: The order is closed, a refund or exchange is no longer available, or the order was canceled.