At ZALORA, we team up with trusted riders and delivery partners to make sure your orders arrive safely and on time. To keep your deliveries secure, always ask to see the rider’s ID and check your package for any signs of tampering before you pay, especially if you’re using Cash on Delivery.
For fast and reliable service across the Philippines, we use J&T Express, and for pick-ups or returns in NCR, we also work with 2GO. If your order is coming from overseas, our delivery partners include Janio, NinjaVan, and SF Express.
ZALORA thrives to make the best fashion available to all customers in the Philippines. However, some specific geographical and logistical limitations prevent our team from delivering this fashion experience in certain areas.
To check whether your preferred delivery address is non-serviceable, simply check the areas below.
Province: Abra
Bangued: Agtangao, Angad, Banacao, Bangbangar, Cosili West (Buaya), Dangdangla, Lingtan, Lipcan, Lubong, Macarcarmay, Macray, Malita, Maoay, Palao, Patucannay, Sagap, San Antonio, Santa Rosa, Sao-atan, Sappaac, Tablac (Calot), Zone 1 Pob. (Nalasin), Zone 2 Pob. (Consiliman), Zone 3 Pob. (Lalaud), Zone 4 Pob. (Town Proper), Zone 5 Pob. (Bo. Barikir), Zone 7 Pob. (Baliling)
Boliney: Dao-angan, Kilong-Olao, Poblacion (Boliney)
Bucay: Abang, Bangbangcag, Bangcagan, Banglolao, Bugbog, Calao, Dugong, Labon, Layugan, Madalipay, North Poblacion, Pagala, Pakiling, Palaquio, Patoc, Quimloong, Salnec, San Miguel, Siblong, South Poblacion, Tabiog
Bucloc: Ducligan, Labaan, Lamao (Pob.), Lingay
Daguioman: Cabaruyan, Pikek
Danglas: Abaquid, Cabaruan, Caupasan (Pob.), Danglas, Nagaparan, Padangitan, Pangal
Dolores: Bayaan, Cabaroan, Calumbaya, Cardona, Isit, Kimmalaba, Libtec, Lub-lubba, Mudiit, Pacac, Salucag, Talogtog, Taping
La Paz: Benben (Bonbon), Bulbulala, Buli, Canan (Gapan), Liguis, Malabbaga
Lagangilang: Balais, Cayapa, Dalaguisen, Lagben, Laguiben, Nagtipulan, Nagtupacan, Pawa, Poblacion, Presentar, San Isidro, Tagodtod, Taping
Lagayan: Collago, Pang-ot, Poblacion, Pulot
Langiden: Dalayap (Nalaas)
Luba: Ampalioc, Gayaman, Lul-luno, Luzong, Nagbukel-Tuquipa, Poblacion, Sabnangan
Malibcong: Lat-ey, Malibcong (Pob.)
Manabo: Ayyeng (Pob.), Catacdegan Nuevo, Catacdegan Viejo, Luzong, San Jose Norte, San Jose Sur, San Juan Norte, San Juan Sur, San Ramon East, San Ramon West, Santo Tomas
Penarrubia: Dumayco, Lusuac, Malamsit (Pau-Malamsit), Namarabar, Patiao, Poblacion, Riang (Tiang), Santa Rosa, Tattawa
Pidigan: Alinaya, Arab, Garreta, Immuli, Laskig, Monggoc, Naguirayan, Pamutic, Pangtud, Poblacion East, Poblacion West, San Diego, Sulbec, Suyo (Malidong), Yuyeng
Pilar: Bolbolo, Brookside, Dalit, Dintan, Gapang, Kinabiti, Maliplipit, Nagcanasan, Nanangduan, Narnara, Ocup, Pang-ot, Patad, Poblacion, San Juan East, San Juan West, South Balioag, Tikitik, Villavieja
Sallapadan: Bazar, Bilabila, Gangal (Pob.), Naguilian, Saccaang
San Isidro: Dalimag, Langbaban, Manayday, Pantoc, Poblacion, Sabtan-olo, Tangbao
Province: Albay
Rapu-Rapu: Bagaobawan, Batan, Bilbao, Binosawan, Buenavista, Calanaga, Caracaran, Carogcog, Dap-dap, Gaba, Galicia, Guadalupe, Hamorawon, Lagundi, Liguan, Linao, Malobago, Mananao, Mancao, Manila, Masaga, Morocborocan, Nagcalsot, Pagcolbon, Poblacion, Sagrada, San Ramon, Santa Barbara, Tinocawan, Tinopan, Viga, Villahermosa
Province: Batanes
Basco: Chanarian, Ihubok I (Kaychanarianan), Ihubok II (Kayvaluganan), Kayhuvokan, San Antonio, San Joaquin
Itbayat: Raele, San Rafael (Idiang), Santa Lucia (Kauhauhasan), Santa Maria (Marapuy), Santa Rosa (Kaynatuan)
Ivana: Radiwan, Salagao, San Vicente (Igang), Tuhel (Pob.)
Mahatao: Hanib, Kaumbakan, Panatayan, Uvoy (Pob.)
Sabtang: Chavayan, Malakdang (Pob.), Nakanmuan, Savidug, Sinakan (Pob.), Sumnanga
Uyugan: Imnajbu, Itbud, Kayuganan (Pob.), Kayvaluganan (Pob.)
Province: Cagayan
Calayan: Babuyan Claro, Balatubat, Cabudadan, Centro II, Dadao, Dalupiri, Dibay, Dilam, Magsidel, Minabel, Naguilian, Poblacion
Province: Isabela
Divilacan: Bicobian, Dibulos, Dicambangan, Dicaroyan, Dicatian, Dilakit, Dimapnat, Dimapula (Pob.), Dimasalansan, Dipudo, Ditarum, Sapinit
Maconacon: Aplaya, Canadam, Diana, Eleonor (Pob.), Fely (Pob.), Lita (Pob.), Malasin, Minanga, Reina Mercedes, Santa Marina (Dianggo)
Palanan: Alomanay, Bisag, Culasi, Dialaoyao, Dicabisagan East (Pob.), Dicabisagan West (Pob.), Dicadyuan, Diddadungan, Didiyan, Dimalicu-licu, Dimasari, Dimatican, Maligaya, Marikit, San Isidro, Santa Jacinta, Villa Robles
Province: Nueva Ecija
Lupao: Palo
Province: Romblon
Banton: Balogo, Banice, Hambi-an, Lagang, Libtong, Mainit, Nabalay, Nasunogan, Poblacion, Sibay, Tan-Ag, Toctoc, Togbongan, Togong, Tumalum, Tungonan, Yabawon
Concepcion: Bachawan, Calabasahan, Dalajican, Masadya, Masudsud, Poblacion, Sampong, San Pedro (Agbatang), San Vicente
Corcuera: Alegria, Ambulong, Colongcolong, Gobon, Guintiguiban, Ilijan, Labnig, Mabini, Mahaba, Mangansag, Poblacion, San Agustin, San Roque, San Vicente, Tacasan
San Jose: Busay, Combot, Lanas, Pinamihagan, Poblacion (Agcogon)
Province: Antique
Caluya: Alegria, Bacong, Banago, Bonbon, Dawis, Dionela, Harigue, Hininga-an, Imba, Masanag, Poblacion, Sabang, Salamento, Semirara, Sibato, Sibay, Sibolo, Tinogboc
Province: Eastern Samar
General MacArthur: Tikling
Maydolong: Tugas
Province: Negros Occidental
San Enrique: Bagonawa, Baliwagan, Batuan, Guintorilan, Nayon, Poblacion
Province: Palawan
Agutaya: Abagat (Pob.), Algeciras, Bangcal (Pob.), Cambian (Pob.), Concepcion, Diit, Maracanao, Matarawis, Villafria, Villasol
Araceli: Balogo, Dagman, Dalayawon, Lumacad, Madoldolon, Mauringuen, Osmeña, Poblacion (Centro), San Jose De Oro, Santo Niño, Taloto, Tinintinan, Tudela (Calandagan)
Balabac: Agutayan, Bancalaan, Bugsuk (New Cagayancillo), Catagupan, Indalawan, Malaking Ilog, Mangsee, Melville, Pandanan, Pasig, Poblacion I, Poblacion II, Poblacion III, Poblacion IV, Poblacion V, Poblacion VI, Rabor, Ramos, Salang, Sebaring
Busuanga: Maglalambay, Panlaitan
Cagayancillo: Bantayan (Pob.), Calsada (Pob.), Convento (Pob.), Lipot North (Pob.), Lipot South (Pob.), Magsaysay, Mampio, Nusa, Santa Cruz, Tacas (Pob.), Talaga, Wahig (Pob.)
Coron: Banuang Daan, Bulalacao, Cabugao, Tara
Cuyo: Balading, Bangcal (Pob.), Cabigsing (Pob.), Caburian, Caponayan, Catadman (Pob.), Funda, Lagaoriao (Pob.), Lubid, Lungsod (Pob.), Manamoc, Maringian, Pawa, San Carlos, Suba, Tenga-tenga (Pob.), Tocadan (Pob.)
Dumaran: Bacao, Bohol, Calasag, Capayas, Catep, Culasian, Danleg, Dumaran (Pob.), Ilian, Itangil, Magsaysay, San Juan, Santa Maria, Santa Teresita, Santo Tomas, Tanatanaon
Kalayaan: Pag-Asa (Pob.)
Linapacan: Barangonan (Iloc), Cabunlawan, Calibangbangan, Decabaitot, Maroyogroyog, Nangalao, New Culaylayan, Pical, San Miguel (Pob.), San Nicolas
Magsaysay: Alcoba, Balaguen, Canipo, Cocoro, Danawan (Pob.), Emilod, Igabas, Lacaren, Los Angeles, Lucbuan, Rizal
Roxas: Barangay VI Pob. (Johnson Island)
Taytay: Batas, Beton, Casian, Debangan, Depla, Meytegued, Paly (Paly Island), Tumbod
Province: Agusan del Norte
Butuan City: MJ Santos
Province: Davao del Norte
Island Garden City of Samal: Tagbaobo
Province: Lanao del Norte
Kapatagan: Quarry
Province: Maguindanao
Mamasapano: Bagumbong, Dabenayan, Daladap, Dasikil, Liab, Libutan, Lusay, Mamasapano, Manongkaling, Pidsandawan, Pimbalakan, Sapakan, Tuka, Tukanalipao
Shariff Saydona Mustapha: Pusao
Province: Surigao del Norte
San Francisco: Abad Santos, Alegria, Bailan, Garcia, Libertad, Mabini, Mabuhay (Pob.), Magsaysay, Rizal, T. Arlan (Pob.), Tangbo
Province: Zamboanga del Sur
Zamboanga City: Abong-abong
If your order includes a mix of items, such as Sold by ZALORA (local), Sold by ZALORA (international), and Sold by Sellers, these products may come from different locations and have different delivery times. That’s why you might receive your items in separate packages and on different days.
Sometimes, if you place two or more orders close together and the items are coming from the same warehouse, our system may combine them into a single package. This depends on the order status and timing, and is handled automatically.
When you place an order with ZALORA, your package goes through several stages before it reaches you. Here’s a simple guide to help you understand the different delivery statuses you might see when tracking your order.
Important!
After you place an order, you’ll receive an Order Acknowledgement email. Please note, this email does not mean your order has been accepted yet. Your order is only officially accepted once you receive the Order Shipped email.
Verification & Processing
Verification Pending: Your order is waiting for Finance verification.
Verification in Process: Finance is currently verifying your order.
Check In Progress: Your order is undergoing finance checks.
Checked: Your order has passed finance verification and will be sent to our warehouse.
Order Receiving: Your order has reached our warehouse and will be prepared soon.
Order Processing / Processed: Your order is being picked and packed.
Shipping & Delivery
Shipped: Your order has been scheduled for delivery.
In Delivery / Out for Delivery: Your order is on its way to you today. Get ready!
Delivered: Your order has been delivered. Enjoy your purchase!
Returns & Refunds
Refund Being Processed: We’ve received your returned parcel and are preparing your refund.
Refunded: Your refund has been credited to your original payment method or Wallet Credit.
Order Closed: The order is closed, a refund or exchange is no longer available, or the order was canceled.