Why isn't my voucher code working?

WHY ISN'T MY VOUCHER CODE WORKING?

ALTHOUGH WE STRIVE TO ENSURE YOU CAN FULLY UTILIZE YOUR VOUCHER CODES, THEY ARE NON-REFUNDABLE AND NON-EXCHANGEABLE FOR CASH. IF YOU RETURN AN ITEM WHICH YOU'VE USED A VOUCHER ON, YOU WILL NOT RECEIVE A REPLACEMENT VOUCHER AS VOUCHERS ARE FOR ONE-TIME USE ONLY.

WE WISH TO OFFER YOU THE BEST PRICES WITH OUR PROMOTIONS AND VOUCHER CODES. UNFORTUNATELY, OUR VOUCHER CODES ARE NOT APPLICABLE TO THE FOLLOWING ITEMS:

• Select items sold by Third-Party Sellers

• Brands excluded from voucher codes and marketing promotions.

• Non-sale items

TO IDENTIFY WHETHER VOUCHER CODES AND/OR DISCOUNTS CAN BE APPLIED TO AN ITEM, READ ON...

A FEW MORE QUICK TIPS WHEN YOU FACE DIFFICULTY APPLYING YOUR VOUCHER CODES:

• Minimum spend amounts: It's a game of give and take. Some vouchers require that you order up to a certain amount - usually in cash, but this varies - before the discount takes effect.

• Voucher expiry dates: which can be found under the "valid until..." either in the back of the physical coupon, or in the email itself.

• New customer restrictions: As much as we love our loyal shoppers, we also like making special vouchers to welcome new shoppers.

• Vouchers are invalid for items marked "Sold by Third-Party Seller".

• Most vouchers are not valid on items already discounted / on sale.

• One-time use only: Most voucher codes are generated for single purchases or one-time use only.

• App or site-wide restrictions: We like to mix things up sometimes and dish out different codes for our different channels. Always check if your voucher works site-wide, app-wide, or both.

• Copy-paste your voucher code as it is case sensitive!

• Check if your items are from non-sale brands.

• Check if your voucher code is meant to be applied only for a particular customer, brand, category or selection.

• Some vouchers can only be used with specific credit cards. Check the Terms and Conditions of that voucher first before using.