Why can't I choose Cash on Delivery as my payment method?

We strive to provide our customers with the most convenient online shopping experience - this includes providing a diverse selection of payment options. However, our cash on delivery option may not be available in certain cases such as:

1. Seller items sold by Consistent Frozen Solutions.

2. Overseas items amounting to PHP 10,000 and above - Orders charged with international handling fees are not eligible for Cash on Delivery.

3. Some specific product exclusion - Some items and high-valued products like mobile phones are excluded from COD as requested by the seller or ZALORA suppliers.

4. Several failed cash on delivery packages -

• The package is rejected at the time of delivery.

• You are unreachable when the courier tries to deliver your package.

• The delivery address is incorrect or incomplete.

• The package cannot be delivered after several courier attempts.

5. Daily limit for cash on delivery orders - We will let you know at checkout if you have reached the daily limit for cash on delivery orders. For safety and risk management reasons, we are unable to share the exact daily limit. You can place another cash on delivery order 24 hours after your last cash on delivery order, as long as there are no other issues with your account.

Here's how you can identify if the product is enabled for cash on delivery

COD tagging must be visible in the product page as shown in the sample screenshots.