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ZALORA CASHBACK
GENERAL
THESE CASHBACK TERMS AND CONDITIONS (THE “CASHBACK T&CS”) SHALL APPLY IN ADDITION TO, AND COMPRISE PART OF, THE GENERAL ZALORA TERMS AND CONDITIONS AS SET OUT AT ZALORA PHILIPPINES TERMS & CONDITIONS. (THE “ZALORA T&CS”), AND ANY CAPITALISED TERMS USED HEREIN WITHOUT DEFINITION SHALL HAVE THE MEANINGS ASSIGNED TO THEM IN THE GENERAL ZALORA T&CS. BY USING OUR PLATFORM, YOU INDICATE THAT YOU ACCEPT THESE CASHBACK T&CS AS WELL AS THE GENERAL ZALORA T&CS.
IF THERE IS ANY INCONSISTENCY BETWEEN: (I) THESE CASHBACK T&CS, (II) THE CASHBACK FAQS OR ANY OTHER BROCHURES, MARKETING OR PROMOTIONAL MATERIALS RELATING TO CASHBACK; AND (III) THE ZALORA T&CS, THE FOLLOWING ORDER OF PRECEDENCE SHALL BE APPLIED, BUT ONLY IN SO FAR AS IS NECESSARY TO RESOLVE THAT CONFLICT OR DISCREPANCY: A. THE ZALORA T&CS; B. THESE CASHBACK T&CS; C. THE CASHBACK FAQS OR ANY OTHER BROCHURES, MARKETING OR PROMOTIONAL MATERIALS RELATING TO CASHBACK.
WE RESERVE THE RIGHT TO REVISE THESE CASHBACK T&CS OR TERMINATE THE CASHBACK PROGRAMME AND ANY PART THEREOF AT ANY TIME. SUCH CHANGES WILL TAKE EFFECT FROM SUCH A DATE AS WE MAY DETERMINE. FURTHER, WE ALSO RESERVE THE RIGHT TO REVISE THE STIPULATED VALIDITY DATE OF ACCRUED CASHBACK PRIOR TO THE DATE OF TERMINATION. WE WILL NOTIFY YOU OF SUCH CHANGES VIA EMAIL. NO ADDITIONAL CASHBACK WILL BE CREDITED AFTER THE DATE OF TERMINATION
USE OF CASHBACK
YOU MAY USE CASHBACK WHILE MAKING PAYMENT FOR PRODUCTS ON THE PLATFORM ONLY, SUBJECT TO THE TERMS SET OUT IN THESE CASHBACK T&CS.
Earned Cashback from ecommerce spend YOU MAY USE CASHBACK WHILE MAKING PAYMENT FOR PRODUCTS ON THE PLATFORM ONLY, SUBJECT TO THE TERMS SET OUT IN THESE CASHBACK T&CS.
Earned Cashback from ZALORA Spend TO MANUALLY CONFIRM ANY CASHBACK-ELIGIBLE ITEMS AND CHECK THE BALANCE OF CASHBACK, PLEASE VISIT "MY USER ACCOUNT" ON THE ZALORA PLATFORM. THE CARDHOLDER'S CASHBACK WILL BE AUTOMATICALLY DEPOSITED INTO THEIR ZALORA CASHBACK WALLET AFTER THE EXCHANGE/RETURN PERIOD BUT THE CARDHOLDER WILL HAVE THE OPTION TO CONFIRM THE PENDING CASHBACK IMMEDIATELY AFTER ORDER HAS BEEN DELIVERED. HOWEVER, IF THE CARDHOLDER DECIDES TO CONFIRM HIS/HER PENDING CASHBACK TO AVAILABLE CASHBACK, THE CARDHOLDER WILL NO LONGER BE ABLE TO RETURN/EXCHANGE THAT ITEM. ZALORA ACCEPTS NO LIABILITY FOR ERRORS IN THE EMAIL ADDRESS OF THE CASHBACK RECIPIENT. ZALORA RESERVES THE RIGHT TO DEDUCT, WITHOUT PRIOR NOTICE, ANY CASHBACK WHICH ZALORA DETERMINES IN ITS SOLE DISCRETION HAS BEEN CREDITED INTO YOUR ACCOUNT IN ERROR.
IN THE EVENT THAT ZALORA HAS A REASONABLE SUSPICION OF FRAUD, AN ATTEMPT AT DECEPTION OR IN THE EVENT OF THE SUSPICION OF OTHER ILLEGAL ACTIVITIES IN CONNECTION WITH REDEMPTION OF CASHBACK ON THE PLATFORM, ZALORA IS ENTITLED AT ITS SOLE DISCRETION TO DEDUCT ANY CASHBACK AND CLOSE YOUR ACCOUNT AND/OR REQUIRE A DIFFERENT MEANS OF PAYMENT.
IN ADDITION TO ALL OTHER LIMITATIONS AND EXCLUSIONS IN ZALORA’S TERMS OF SERVICE AND TO THE FULLEST EXTENT PERMITTED BY LAW, ZALORA AND OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES SHALL NOT BE LIABLE FOR ANY DAMAGES WHATSOEVER, INCLUDING BUT WITHOUT LIMITATION TO ANY DIRECT, INDIRECT, SPECIAL, CONSEQUENTIAL, PUNITIVE OR INCIDENTAL DAMAGES, OR DAMAGES FOR LOSS OF USE, PROFITS, DATA OR OTHER INTANGIBLES, DAMAGE TO GOODWILL OR REPUTATION, OR THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND SERVICES, ARISING OUT OF OR RELATED TO THE USE, INABILITY TO USE, PERFORMANCE OR FAILURES OF THE PROGRAM, IRRESPECTIVE OF WHETHER SUCH DAMAGES WERE FORESEEABLE OR ARISE IN CONTRACT, TORT, EQUITY, RESTITUTION, BY STATUTE, AT COMMON LAW OR OTHERWISE.
NOTHING IN THESE TERMS AND CONDITIONS SHALL EXCLUDE OR LIMIT ZALORA’S LIABILITY FOR DEATH OR PERSONAL INJURY ARISING FROM ITS NEGLIGENCE, FRAUDULENT MISREPRESENTATION, AND MISREPRESENTATION AS TO A FUNDAMENTAL MATTER OR ANY OTHER LIABILITY WHICH CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP.
AGREEMENT CHANGES
WE MAY AMEND THESE TERMS FROM TIME TO TIME AND WE WILL NOTIFY YOU OF THE CHANGES TO YOUR EMAIL ADDRESS ON FILE. IF ANY CHANGE TO THESE TERMS IS FOUND INVALID, VOID, OR FOR ANY REASON UNENFORCEABLE, THAT CHANGE IS SEVERABLE AND DOES NOT AFFECT THE VALIDITY AND ENFORCEABILITY OF ANY REMAINING CHANGES OR CONDITIONS.
YOUR CONTINUED MEMBERSHIP AFTER THE NOTICE CONSTITUTES YOUR ACCEPTANCE OF THE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR MEMBERSHIP AND INFORM US WITHIN THREE DAYS AFTER THE NOTICE.
ELIGIBLE ORDERS
THE PROGRAM APPLIES TO PRODUCTS SOLD ON WWW.ZALORA.COM.PH WHICH ARE FULFILLED BY ZALORA ONLY (DESIGNATED AS “SOLD BY ZALORA” ON THEIR PRODUCT PAGES). PRODUCTS SOLD BY OTHER SELLERS ARE NOT ELIGIBLE UNDER THE PROGRAM.
IF ONLY SOME ITEMS IN YOUR ORDER ARE ELIGIBLE FOR THE PROGRAM, YOU WILL PAY APPLICABLE SHIPPING CHARGES FOR THE INELIGIBLE ITEMS. CHANGING OR COMBINING ORDERS, OR CHANGING YOUR SHIPPING ADDRESS, SPEED, OR PREFERENCES MIGHT AFFECT ZALORA NOW ELIGIBILITY. CERTAIN PURCHASES MAY ONLY BE ENTITLED TO STANDARD SHIPPING BECAUSE OF THEIR SIZE, WEIGHT, AND OTHER SHIPPING CHARACTERISTICS.
LIMITATIONS
WE RESERVE THE RIGHT TO ACCEPT OR REFUSE MEMBERSHIP IN THE PROGRAM IN OUR SOLE DISCRETION.
WE MAY SEND YOU EMAILS AND OTHER COMMUNICATIONS RELATED TO THE PROGRAM AND YOUR MEMBERSHIP (REGARDLESS OF ANY SETTINGS OR PREFERENCES RELATED TO YOUR ZALORA ACCOUNT).
YOU MAY NOT TRANSFER OR ASSIGN YOUR MEMBERSHIP OR ANY BENEFITS, INCLUDING PROMOTION AND/OR VOUCHER CODES FOR ZALORA NOW MEMBERSHIPS OR BENEFITS, EXCEPT AS ALLOWED IN THESE TERMS.
PROGRAM MEMBERS MAY ONLY UTILIZE THE PROGRAM BENEFITS FOR THEMSELVES. THEY ARE NOT PERMITTED TO PURCHASE PRODUCTS FOR THE PURPOSE OF RESALE, RENTAL, OR TO SHIP PRODUCTS DIRECTLY TO THEIR CUSTOMERS OR POTENTIAL CUSTOMERS USING ZALORA NOW BENEFITS.
8. ZALORA ASSUMES NO LIABILITY FOR THE LOSS, THEFT, OR ILLEGIBILITY OF CASHBACK.
9. CASHBACK IS VALID FOR THE SPECIFIED PERIOD STATED ON THE CASHBACK WALLET, AND CAN ONLY BE REDEEMED. ZALORA RESERVES THE RIGHT TO EXCLUDE THE USE OF CASHBACK FOR CERTAIN BRANDS OR ITEMS AT ITS SOLE DISCRETION.
10. CASHBACK CAN ONLY BE USED UP TO 50% OF THE UNIT PRICE OF THE PRODUCT AFTER ANY OFFERS, DISCOUNTS OR PROMOTIONAL PRICING (INCLUDING BUT NOT EXCLUSIVE TO VOUCHER CODES).
11. CASHBACK CAN ONLY BE USED UP TO 50% OF THE UNIT PRICE OF THE PRODUCT AFTER ANY OFFERS, DISCOUNTS OR PROMOTIONAL PRICING (INCLUDING BUT NOT EXCLUSIVE TO VOUCHER CODES).
12. CASHBACK IS NOT TRANSFERABLE BETWEEN CUSTOMER ACCOUNTS AT ANY TIME.
13. IF ANY PRODUCT HAS MOVED TO “AUTOMATIC DEPOSIT” OR IS MANUALLY CONFIRMED ON THE CASHBACK PAGE OF THE PLATFORM, SUCH THAT CASHBACK IS ISSUED FOR THAT ITEM, SUCH PRODUCTS SHALL NOT BE EXCHANGEABLE OR REFUNDABLE.
TERMINATION
WE RESERVE THE RIGHT TO IMMEDIATELY TERMINATE YOUR MEMBERSHIP IN THE PROGRAM AND FORFEIT ANY FEES PAID TO US IF YOU A) ARE IN BREACH OF ANY OF THESE TERMS OR ANY APPLICABLE LAW, B) COMMITTED FRAUD OR MISUSE OF THE PROGRAM, OR C) HARMED OR IS LIKELY TO HARM OUR INTERESTS.
WE MAY TERMINATE YOUR PROGRAM MEMBERSHIP BY NOTICE FOR REASONS NOT RELATED TO YOUR BREACH OF THESE TERMS. IF WE DO SO, WE WILL GIVE YOU A PRORATED REFUND BASED ON THE NUMBER OF FULL MONTHS REMAINING IN YOUR PROGRAM MEMBERSHIP. OUR FAILURE TO INSIST UPON OR ENFORCE YOUR STRICT COMPLIANCE WITH THESE TERMS WILL NOT CONSTITUTE A WAIVER OF ANY OF OUR RIGHTS.
GENERAL
THESE TERMS ARE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE PHILIPPINES. YOU SUBMIT TO THE EXCLUSIVE JURISDICTION OF THE PHILIPPINES COURTS TO SETTLE ANY DISPUTE WHICH MAY ARISE UNDER THESE TERMS.
ZNOW
THESE TERMS GOVERN THE RELATIONSHIP BETWEEN YOU AND BF JADE E-SERVICES PHILIPPINES INC. ("ZALORA" OR "US, OUR, WE") IN RELATION TO THE ZALORA NOW DELIVERY PROGRAM ("PROGRAM"). WHEN YOU SIGN UP FOR THE PROGRAM, YOU ACCEPT THESE TERMS.
MEMBERSHIP VALIDITY AND CANCELLATION
YOU WARRANT TO US THAT YOU ARE AT LEAST 18 YEARS OLD AND A RESIDENT OF THE PHILIPPINES AT THE TIME OF YOUR APPLICATION FOR THE ZALORA NOW MEMBERSHIP. IN ORDER TO SIGN UP FOR ZALORA NOW, YOU NEED A REGISTERED ZALORA CUSTOMER ACCOUNT. YOUR ZALORA NOW MEMBERSHIP TERM IS VALID FOR 12 MONTHS AT A TIME. WE WILL NOTIFY YOU ONE MONTH BEFORE YOUR MEMBERSHIP TERM EXPIRES TO CONFIRM WHETHER YOU WILL OPT-OUT FROM THE PROGRAM. WE WILL SEND YOU ANOTHER NOTICE TWO WEEKS BEFORE YOUR MEMBERSHIP EXPIRES FOR THE SAME PURPOSE
ZALORA NOW BENEFITS
MEMBERSHIP IN THE PROGRAM ENTITLES YOU TO UNLIMITED FREE SHIPPING FOR ALL ELIGIBLE ORDERS AND ITEMS AT NO ADDITIONAL COST FROM WWW.ZALORA.COM.PH (SEE FREE SHIPPING TERMS HERE). THERE IS NO LIMIT ON THE NUMBER OF YOUR ORDERS OR ANY MINIMUM VALUE THRESHOLD FOR EACH ORDER. MEMBERSHIP IN THE PROGRAM LIKEWISE ENTITLES YOU TO 1 YEAR OF UNLIMITED FREE SHIPPING FOR ZALORA-FULFILLED PURCHASES AND REBATE VOUCHERS, SUBJECT TO ZNOW T&CS
WE STRIVE TO MEET THE PROMISED DELIVERY TIMES, BUT WE SEEK YOUR UNDERSTANDING THAT DURING CERTAIN PERIODS DELIVERIES MIGHT TAKE A LITTLE LONGER.
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